Return & Exchange Policy for Treetopix

Effective Date: May 13, 2025

At Treetopix, we value your satisfaction and want you to feel confident in every purchase. If you are not completely happy with your order, we offer a return or exchange option under the conditions outlined below.

1. Return & Exchange Window

You may return or exchange your purchase within 7–14 days from the delivery date.

2. Eligibility Requirements

To be eligible for a return or exchange, the following conditions must be met:

  • Unused condition: Items must be unused and in their original packaging.

  • Tags intact: All original tags and labels must remain attached.

  • Return shipping: The customer is responsible for the cost of return shipping unless the product is defective.

3. How to Initiate a Return or Exchange

To start a return or exchange request, please contact our customer support team with the following details:

  • Order number and full name

  • Reason for the return or exchange

  • Photos of the item (only if defective or incorrect)

4. Contact Information

You can reach us via the following methods:

  • Email: support@treetopix.com

  • Phone: +1 (800) 123-4567

  • Address: Treetopix HQ, 123 Main Street, New York, NY, USA

By shopping with Treetopix, you acknowledge that you have read and agreed to the terms of this Return & Exchange Policy.